Shipping
All instruments are shipped by qualified couriers. We use quality instrument shipping boxes that are carefully packed with protective materials.
Returns
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Insurance
We will include insurance on an instrument being shipped providing it's requested from the buyer. A small nominal charge will be assessed.
Re-Stocking
Instruments being returned must be returned within 5 days. All shipping charges to be the responsibility of of the returnee. A 5% stocking fee will be charged
Refunds
A full refund on a returned instrument providing it is received in the same condition as it was sent. Less a 5% restocking fee.
Warranty
As all instruments are used so there is no warranty applied although the instrument must be received by the buyer in the same condition as it was advertised as. In the case of shipping damage, if the instrument was insured then the shipping courier is responsible, if no insurance then we will address an a case per case basis.
Payment
All instruments must be paid for in full before delivery or pickup. Payment methods include, Local Pickup, by Paypal, by Interac (eTransfer). There is a Paypal module in our payment form for automatic payment, Interac to be made by the buyer to our supplied email address and payment by person if local pickup.